Statistics And Quality MethodsCompetency Apply statistics to different quality methods in healthcare. Course Scenario Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:
- Emergency room services
- Intensive care
- Surgical care
- Diagnostic services
- Some rehabilitation therapies
- Inpatient pharmacy services
- Geriatric services and
- Consumer physician referral services
- Percent who responded with a 5 (Great) on "Overall impression of the visit"
- Percent who responded with a 2 (Fair) or 1 (Poor) on "Overall impression of the visit"
- Percent who responded with a 5 (Great) on "Willingness to return"
- Percent who responded with less than 5 on "Willingness to return"
- In the area of "Facility and Convenience," which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?
- In the area of "Staff," which indicator had the highest percentage of 5 (Great) responses? Which had the lowest?
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